Job description


Customer Service Advisor (2225)

About the Role

Would you like to spend your weekends enjoying the things you love in life or with your friends and family? Does a Monday to Friday job sound like something you would like? Are you looking for a role in customer service, and would you like to join a business that puts its people first? If this sounds good to you, please read on!

We are looking for Customer Service Advisors to be part of a dedicated team that works together to provide excellent customer service. You will be a key part of the Tuffnells team and play a huge part in our growth and success. This role is about more than just customer service, it is about putting our customers at the heart of what we do every day.

This role is working 40 hours per week Monday – Friday.

If you are looking for flexibility in your working days or hours or part time hours, then feel free to discuss this as part of the interview process as we always look to accommodate needs of our team to suit their work life balance.

As a Customer Service Advisor, you will be liaising with customers over the phone, email and using our systems, you will ensure customer satisfaction is delivered and a high quality of service is maintained throughout the customer journey. You will resolve queries and complaints in a timely manner and be an ambassador for Tuffnells.

You will need to

  • Ideally have some previous experience working in customer service
  • Have telephone/call centre experience
  • Be motivated and passionate and have a strong track record of delivering great customer service
  • Have a strong work ethic and desire to work as a team to help Tuffnells succeed
  • Demonstrate excellent communication both verbally and written
  • Have the ability to build effective customer relationships to strengthen connections and understand requirements to support retention

What's in it for you?

  • Monday to Friday Working Hours
  • 25 days annual leave (rising with length of service) + 8 days Public Holidays
  • Recommend a Friend Scheme - refer someone to work here and you could each receive a £500 bonus
  • Free Employee Assistance Programme
  • Access to MyRewards - Tuffnells Reward and Recognition platform, including discounts at hundreds of retailers
  • Free Parking at Office and nearby Tram and Bus Stops
  • Free Uniform
  • 4% Employer Pension Contribution
  • Life Assurance Cover

About Tuffnells

We are the number one next-day carrier of irregular-sized parcels and freight.

A ‘People First' business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.

We are proud of our company values and always look to take PRIDE in what we do – People, Respect, Integrity, Deliver, Excellence.

What Next?

If you like the sound of this opportunity with Tuffnells and you match the requirements for this role and are looking for your next career move, simply apply online following the steps outlined ensuring that a full up to date CV is attached with your application.




  • Location:
    Head Office - Sheffield
  • Salary:
  • Rate:
    per annum
  • Hours per Week:
    Full and Part Time Available
  • Shift Pattern:
    Office Hours
  • Contract Type:
  • Category:
    Customer Service
  • Closing Date:
    30 June 2022
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